Detailed customer profiles give service providers the facts and figures they need to effectively manage interactions — via phone, e-mail, fax, or letter. In course of the time, company changes the approach in business strategy.
Every subscriber of GP will get after sales service, service related queries and complaints just by using the following procedures: These organizational efforts are termed organizational capital and must take place in conjunction with technology investments Bryjolfsson et al.
From till the mobile phone services were monopolized by one company; Pacific Bangladesh Telecom Ltd. Detailed customer profiles give service providers the facts and figures they need to effectively manage interactions — via phone, e-mail, fax, or letter. The purpose of this paper is to investigate Bangladesh telecom market in order to find out the potentiality of the market which could be considered by the company to think about starting a business there and also to determine a suitable entry strategy from the company depending on the factors have been investigated.
Set expectations Helping Understanding. User of the GP will get service by dialing from their own mobile set. The theoretical framework has been created with Porter s five forces and National Diamond together with factors that influence the international entry strategy described by Franklin R While presenting the data, we have followed a structure.
Organization can plan and forecast sales activities with greater accuracy and organize territories according to a range of criteria such as size, revenue, product lines, or strategic accounts.
Times are tough in the telecommunications industry. As services are delivered through processes, their use is very often dissociated from the purchasing process. The new entrants are in dispute with the dominant national player so gets into long and time consuming regulatory processes.
Opening its mobile phone sector for private and foreign investment inBangladesh holds the pioneering figure among LDC s. Journal of Management Information Systems, 19 1: Self learning and liberalizing the mobile phone sector shaped up in a sequential strategy for Bangladesh.
This is a sector study prepared for Danish Federation of small and medium sized business. Organizations are quickly recognizing that in order to survive competition, it is important to grab customer attention with unique brand identity and superior service levels.
This 8 17 intent is for providing reader the interesting paper to enjoy, understand and to use if it could. Work would provide the handy idea about telecom market in a south Asian country called Bangladesh.
CRM systems are enterprise applications that manage business interactions with customers through integrating customer-oriented business processes, including marketing, sales, and customer services Gefen and Ridings ; Karimi et al.
The Mobile Phone subscribers of different operators at April, Trend of Subscriber in Grameen Phone: The intensity of competition came as a blessing for the customers. The total land area is aboutsq km wheresq km is covered by land and 10, sq km is covered by water.
Though their tariff cost is high compared with other operators in Bangladesh, customers are loyal to them only for better caring, servicing and management. You, our valued subscriber, are a member of the family we care for everyday. Customer Relationship Management for the Telecommunications Industry: After investigating the factors of Bangladesh telecom market, we can conclude that it will be a good idea for TeliaSonera to expand their business in Bangladesh as both the industry and the country has a lot of potential to offer.
Furthermore, they can react immediately to requests for information, and send out product brochures and contract details. CRM has been described, defined and conceptualized in everal ways, reflecting a variety of viewpoints of different authors.
TeliaSonera We chose this market because we have decided on a company and a potential market as for that company to enter. Such split causes changes of the physical layout of the house.
Kontot skapar du endast via facebook. Hitting the right target in the right way. It is a celebration of the magic of the closeness that Grameenphone facilitates through its superior service.
The state owned BTTB has been the monopoly telephone service provider. This surely would give reader a deeper insight about the subject which might be helpful for allied or further studies.
We decided that the telecom market is interesting and our experience as customer with the telecom company 2 11 TeliaSonera provoked us to think of linking and comparing the home country market in the same telecom sector.
A Study of Bangladesh Telecom Market June 11, How suitable is Bangladesh Telecom market for an internationalized Telecom company (TeliaSonera) and what could be a preferable entry strategy for such company to enter into such market? Journal of Economics and Sustainable Development ISSN (Paper) ISSN (Online) Vol.
2, No. 4, www. iiste. org Role of CRM in Profitability of Service Organizations: A Case of a Leading Telecommunication Company in Bangladesh Mohammad Mizenur Rahaman (Corresponding Author) Assistant Professor Department of Business Administration Shahjalal University of Science.
Download Citation on ResearchGate | On Jan 1,Rana Alamgir and others published A Study of Bangladesh Telecom Market }. Journal of Economics and Sustainable Development ISSN (Paper) ISSN (Online) Vol. 2, No. 4, www. iiste. org Role of CRM in Profitability of Service Organizations: A Case of a Leading Telecommunication Company in Bangladesh Mohammad Mizenur Rahaman (Corresponding Author) Assistant Professor.
The purpose of this paper is to investigate Bangladesh telecom market in order to find out the potentiality of the market which could be considered by the company to think about starting a business there and also to determine a suitable entry strategy from the company depending on.
“A Study of Bangladesh Telecom Market” Target Audience The management of TeliaSonera is our main target audience. Also students from management, marketing and business administration are our secondary concern.
Problem Statement.A study on bangladesh telecom market